• Guide customers through design, deployment, testing, and operational rollout of secure solutions. • Influence product direction through structured customer feedback and technical insight. • Advance Defense-focused platform offerings integrating ICAM, Zero Trust, and AWS GovCloud architectures. • Lead resolution of complex service-impacting issues using deep troubleshooting, log analysis, and systems-level programming. • Implement cloud-native solutions within AWS GovCloud and regulated government cloud environments. • Act as technical product owner by gathering feedback, prioritizing features, supporting release planning, and improving customer outcomes. • Partner across engineering, operations, and support teams to identify root causes and implement durable improvements. • Mentor engineers and contribute to architectural decisions shaping broader platform and reliability standards.