We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
The Care Manager Assistant provides essential support to the Care Management (CM) team by facilitating member engagement, coordinating services, and ensuring timely documentation and follow-up. This role is critical in maintaining continuity of care and supporting the administrative and operational needs of the care management process.

Key Responsibilities:

• Conduct monthly outreach calls to assigned members to monitor well-being and document updates.
• Assist Care Managers in completing and submitting service authorization requests.
• Follow up with Primary Care Provider (PCP) offices to obtain required documentation for service requests.
• Coordinate with service providers to confirm delivery and implementation of authorized services.
• Support members with Medicaid recertification processes to ensure uninterrupted enrollment and benefits.
• Assist in scheduling and coordinating home visit assessments as needed.
• Compile and share relevant member information and reports with other departments to support interdisciplinary collaboration.
• Maintain accurate and timely documentation in care management systems.

Skills and Competencies:

• Strong communication and interpersonal skills, especially with vulnerable populations.
• Ability to manage multiple tasks and follow through on assignments independently.
• Familiarity with Medicaid processes and service authorization workflows.
• Proficiency in using electronic health records (EHR) and care management platforms.
• Detail-oriented with strong organizational and documentation skills.
• Ability to work collaboratively with clinical and administrative teams.

Required Qualifications

• 2–3 years of experience in healthcare coordination, case management support, or administrative roles in a clinical or social services setting may be accepted.

• Bilingual in Spanish and English  

Preferred Qualifications

• MLTC background

Education

• Associate’s degree in healthcare, human services, or a related field is required.

• Bachelor’s degree preferred.

**In lieu of a degree, 2–3 years of experience in healthcare coordination, case management support, or administrative roles in a clinical or social services setting may be accepted.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $38.82

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 03/09/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.