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Role Description

At ZipRecruiter, our mission is to connect job seekers to their next great opportunity. We do this by connecting employers who are hiring (our customers) with job seekers.

As a Technical Product Specialist (TPS), you are the glue between our customer-facing teams (Sales, Customer Success, Business Development, Partner Management) and the teams that build our products (Product, Engineering, Analytics). You ensure that our employers and partners have a seamless experience in posting their jobs and receiving candidate applications. In addition, you will support our Product & Engineering teams on strategic projects to help improve our experience for employers and job seekers alike.

• Cultivating expert-level knowledge of ZipRecruiter’s products and services
• Fielding questions and responding to technical customer issues raised by front-line teams across the company, solving what you can and escalating to appropriate teams as needed
• Developing an understanding of ZipRecruiter's 3rd party software integrations, including how to set up, troubleshoot, and resolve issues
• Creating training documentation for support teams
• Presenting product, technology, and process updates to technical and nontechnical audiences
• Tracking common issues and recommending product solutions
• Investigating bugs (including writing SQL queries, reviewing logs, reviewing tracking information) and presenting theories and supporting data to appropriate teams
• Assisting with research or labeling of data sets to inform machine learning model evaluation
• Assisting with strategic projects aligned to top company priorities
• Taking an active role in ensuring a high quality job seeker experience, starting with the job content we present

Qualifications

• 3+ years experience in a relevant role (digital ad technology / ad operations, recruitment tech, solutions engineering, or similar)
• Understanding of 3rd party tracking methods including URL redirects, URL parameters, browser cookies, and conversion pixels
• Proficiency writing SQL queries
• Experience with basic data analysis and familiarity with tools that allow you to explore and visualize data to identify key trends (e.g. Excel, Tableau, Google Analytics, Databricks, Periscope, other analytics software)
• Experience working with SalesForce, JIRA, Fogbugz, or similar ticket management platform

Requirements

• Ability to read basic log files, XML, or JSON for troubleshooting
• Bachelor’s Degree

Benefits

• Competitive salary
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan

Company Description

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.