UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC, we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. UBC fosters a culture built on our Core Values of Respect, Accountability, Innovation, Quality, Integrity, and Collaboration. We believe in an inclusive workplace that fosters creativity.
Registered Nurse
Location
United States
Posted
7 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
Provides telephonic professional nursing services in support of client funded contracts. This includes telephonic patient support and resource, referral source, data collector and nurse educator to patients, consumers, and healthcare professionals.
- Adheres to principles as stipulated by program specific contractual agreements and company practices which may include:
- Patient Support: Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times.
- Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
- Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources for patients.
- Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and recommend that the patients contact personal physicians for additional information, directions, and care.
- Collect Data: Assemble accurate, timely, clear data and complete summary of follow up phone calls, patient inquiries, and outcomes.
- Educator: Complete patient teaching in relation to the use of products.
- Participates in program specific customer meetings and training sessions.
- Participates in program specific orientation meetings and demonstrates clinical competency on electronic/written tests.
- Performs special projects and other duties as it pertains to specific contract performance.
Qualifications
- Minimum - associate degree and professional nursing license
- Registered Nurse License in good standing in the state in which you work and/or cross-licensed in other states
- Telephonic nursing roles are required to have a Compact State License in eligible states; additionally, employee must be willing to obtain Compact State license at such time as their state elects to adopt Compact legislation
- Telephonic nursing roles are required to have a California State License and the employee must be willing to obtain additional Single State Licenses upon request.
- 2-5 years’ experience
- Basic database and office navigation skills
- Ability to maintain a high level of customer interaction/service skills while talking with patients, prescribers and/or specialty pharmacies via phone
- Ability to multitask in both PC/Phone related tasks and maintain adherence to approved scripted materials
- Ability to interpret information shared by the patient to determine next steps as the individual case may warrant.
Benefits
- Competitive salaries
- Growth opportunities for promotion
- 401K with company match*
- Tuition reimbursement
- Remote opportunities and flexible work environment
- 20 days PTO
- Paid Holidays
- Employee assistance programs
- Medical, Dental, and vision coverage
- HSA/FSA
- Telemedicine (Virtual doctor appointments)
- Wellness program
- Adoption assistance
- Short and Long term disability
- Life insurance
- Discount programs
Job Requirements
- Minimum - associate degree and professional nursing license
- Registered Nurse License in good standing in the state in which you work and/or cross-licensed in other states
- Telephonic nursing roles are required to have a Compact State License in eligible states; additionally, employee must be willing to obtain Compact State license at such time as their state elects to adopt Compact legislation
- Telephonic nursing roles are required to have a California State License and the employee must be willing to obtain additional Single State Licenses upon request.
- 2-5 years’ experience
- Basic database and office navigation skills
- Ability to maintain a high level of customer interaction/service skills while talking with patients, prescribers and/or specialty pharmacies via phone
- Ability to multitask in both PC/Phone related tasks and maintain adherence to approved scripted materials
- Ability to interpret information shared by the patient to determine next steps as the individual case may warrant.
Benefits
- Competitive salaries
- Growth opportunities for promotion
- 401K with company match*
- Tuition reimbursement
- Remote opportunities and flexible work environment
- 20 days PTO
- Paid Holidays
- Employee assistance programs
- Medical, Dental, and vision coverage
- HSA/FSA
- Telemedicine (Virtual doctor appointments)
- Wellness program
- Adoption assistance
- Short and Long term disability
- Life insurance
- Discount programs
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