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D365 Solution Architect – Customer Engagement

Solutions EngineerSolutions EngineerFull TimeRemoteTeam 501-1,000Since 1998H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

40 days ago

Salary

Not specified

Bachelor Degree8 yrs expEnglishAzureERP

Job Description

• Define solution architecture for Dynamics 365 CE implementations and enhancements • Design customer journey solutions across Sales, Service, Marketing, and Contact Center scenarios • Lead integration architecture with ERP, marketing platforms, contact centers, and third-party systems • Establish data model, security roles, and governance frameworks • Guide Power Platform usage including Power Apps, Power Automate, and Power BI • Lead design workshops, architecture reviews, and technical decision making • Support presales activities including demos, estimates, and solution proposals • Ensure solutions align with Microsoft best practices and roadmap

Job Requirements

8–10+ years of CRM experience with 5+ years on Dynamics 365 CE
Strong functional and technical knowledge across Sales, Customer Service, and Power Platform
Experience leading enterprise CRM implementations
Strong stakeholder management and communication skills
Experience using Azure DevOps (ADO)
Experience delivering projects via hybrid waterfall/agile methodologies including Scrum
Experience with Omnichannel, Contact Center, or AI-powered service solutions
Power Platform certifications (PL-200, PL-600)
Experience with Azure integration and Dataverse

Benefits

Employee is required to travel to business and customer locations, locally and/or nationally up to 20-30%.

Related Categories

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