• responsible for leading a large, complex function that drives premium accuracy, operational efficiency, and an exceptional customer experience • sets tactical plans for the Premium Audit operating model, modernizes processes and technology, and ensures the function delivers accurate, compliant, and cost-effective audit outcomes • oversees multiple teams led by managers and supervisors, along with a significant external vendor network, and is accountable for workforce strategy, financial stewardship, and continuous improvement across the audit lifecycle • develop and execute tactical/operational plans for the Premium Audit function aligned with enterprise goals • drive strategies to lower the cost of the operating model, optimize internal resources, and reduce vendor dependency and spend • modernize and optimize the technology stack supporting audit operations, ensuring alignment with digital transformation priorities • establish clear performance objectives, quality standards, and workforce strategies to ensure the availability and optimization of critical talent • influence senior leaders and cross-functional partners to adopt new processes, tools, and insights that improve audit performance and premium realization • lead, coach, and develop multiple teams of managers and supervisors across the Premium Audit organization • foster a high-performance culture that emphasizes accountability, continuous improvement, and customer-centric service • create strategic workforce and staffing plans to ensure cost-effective deployment of talent across internal teams and vendor partners • promote a collaborative, innovative, and inclusive work environment that supports employee growth and engagement • oversee accurate and timely premium audit delivery across internal teams and external vendors • champion a superior and differentiating customer experience, ensuring that all audit interactions, whether delivered internally or through vendors, are clear, efficient, and value-adding for policyholders, agents, and underwriting partners • lead initiatives to streamline workflows, reduce cycle times, and enhance operational scalability • identify and execute opportunities to improve premium realization and reduce leakage through enhanced audit methodology, data usage, and process rigor • ensure all activities comply with regulatory, legal, and corporate requirements • leverage data and analytics to generate actionable insights that guide business strategies, staffing models, and process improvements • evaluate the impact of operational decisions and business initiatives using data-driven analysis • partner with enterprise analytics and technology teams to enhance reporting, automation, and decision-support tools • champion modernization initiatives, including workflow automation, digital tools, and advanced analytics • drive large-scale process reengineering efforts to enhance operational efficiency, reduce cost, and improve audit accuracy • act as a change leader who advocates for the adoption of new technologies and practices across the function • serve as a liaison between senior leadership and underwriting operations, ensuring alignment with organizational priorities and strategic goals