• Review daily CSR needs, match reporters by geography/format, and update tracking systems. • Act as the primary liaison with reporters & agencies, maintaining performance records and contractual details. • Confirm reporters, share event details (Zoom links, locations, notices), and provide day-of support. • Resolve urgent issues such as late/no-show reporters or technical problems in real time. • Own the "top of funnel" for new reporters; guide them through the platform signup, verify credentials, and provide the training/support needed to ensure they take their first jobs successfully. • Maintain logs of reporter timeliness, attendance, and communication. • Collaborate with product/engineering teams to inform enhancements to reporting tools and processes.