• Efficiently receive and respond to inbound customer calls and inquiries • Resolve various routine and complex technical inkjet printer issues in a "first call resolution strategy" • Escalate appropriate cases and follow up on issues to ensure timely resolution and customer satisfaction • Provide positive and professional technical support to Canon customers via phone, email, and chat • Analyze complex issues to answer questions, troubleshoot, and advise on solutions • Promptly identify, research, and resolve customer inquiries using all available software and network tools • Interact with customers and team members simultaneously to expedite call resolution • Make prompt, accurate business decisions that mutually benefit the business and the customer • Document interactions and resolutions in our easy-to-use applications • Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website