Most Advanced Platform for Third Party Risk and Diligence
Customer Support Analyst
Location
California
Posted
7 days ago
Salary
Not specified
Job Description
Job Requirements
- Bachelor's degree or equivalent practical experience
- 1-3 years of experience in customer service for SaaS application support
- Excellent technical aptitude and comfortable with learning new applications and software tools
- Excellent problem-solving skills
- Previous experience working with or support SaaS products
- Self-starter, working as hybrid team member
- Willing to help provide input and insight for new product features & enhancements
- Strong planning, organization, & communication skills
- Good time management, telephone and customer engagement skills
- Experience with Zendesk Support Suite or similar tools
Benefits
- Competitive salary
- Performance bonus
- Company equity
- Comprehensive benefits package including 401K, medical, dental, and vision plans for you and your family
- Generous PTO
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