• Drive cross‑functional operational requirements and implementation (scope, milestones, owners, dependencies, and success criteria) spanning Product, Operations, Technology, and Customer Success. • Coordinating complex pharmacy benefits relationships through operational and contract understanding, inter-entity dynamics, and reimbursement structures and strategies. • Facilitate solution design to reflect regulatory intent and operational practicality. • Manage traceability from requirement to control to process/tech change to evidence. • Define/validate preventive & detective controls; align with policies, standards, and procedures. • Establish accompanying fit‑for‑purpose evidence models (reports, dashboards, logs, audit trails) and/or testing protocols to demonstrate ongoing adherence to regulatory requirements. • Ensure policies, procedures, desk‑level work instructions, and training are updated prior to effective dates. • Coordinate change readiness and adoption with affected teams including recommending content relevant to client impact and experience. • Exercise authority to gate/hold releases when regulatory or control gaps create material risk, escalating through leadership as needed. • Sign‑off authority on control adequacy and evidence sufficiency for go‑live operational readiness. • Monitor reduction in post‑go‑live defects and implement root cause analysis or defect remediation plans supportive of the regulatory environment. • Other duties as assigned.