• Oversees and maintains optimal function of HR systems (HRIS, HCM, Cloud based platforms), including design, build, test, installation, customization, development, maintenance, and upgrade to applications, systems, and modules • Troubleshoot and resolve technical issues within the Workday system, ensuring minimal disruption to HR operations • Partner with People Services stakeholders to design and deliver Workday integrations across modules: HCM, Advanced Compensation, Payroll, Benefits, Time Tracking, and Recruiting/ATS • Build/launch/customize business processes, workflows, reports/dashboards, notifications, tasks, and integrations to third party vendors • Manage and configure the HR case management system, ensuring efficient triage, routing, and resolution workflows; experience with Workday Help is a strong plus • Partner with People Services Stakeholders to identify and implement new functionalities/upgrades associated with bi-annual releases • Provides technical support, troubleshooting, and guidance to system users • Collaborate with department leadership to identify system improvements and enhancements; recommend and implement solutions • Partner with People Services leadership to design and implement security access, permissions, and processes for Workday users • Compile or assist with the acquisition of complex data reports, summaries, and logs for senior executives and HR staff • Serve as lead representative and liaison between HR, information services, external vendors, and stakeholders for HRIS design and implementation projects • Ensure system compliance with data security and privacy requirements • Maintain knowledge of trends and developments in HRIS and other system providers, vendors, and technology