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Role Description

This role supports our Onboarding and Professional Learning teams with the timely outreach, follow-up, and fulfillment of digital and training services for EPS Learning literacy and math curriculum products.

• Manage your work schedule and work remotely from home
• Initial outreach and outbound phone follow-up with school and district contacts nationwide
• Assist the customer support team in triggering the fulfillment of digital and service purchases timed with the shipment of physical materials
• Work alongside the onboarding team to promptly request and secure required information necessary to provision and activate licenses for digital curriculum products
• Follow-up on outstanding scheduling requests for professional learning and training services for curriculum products
• Create and update implementation, license, and professional learning records in business systems
• Strive to resolve all customer inquiries in the first interaction
• Warmly transition customers to internal teammates to resolve needs outside of customer support team expertise
• Overtime hours may be offered during peak business needs
• Other duties as assigned and required by business needs

Qualifications

• Prior experience communicating within a school/district setting
• High degree of comfort making outbound phone calls for follow-up
• Ability to key large volumes of alpha/numeric data accurately
• Ability to perform business math calculations
• Proficient in Microsoft Office products and Adobe Acrobat
• Excellent written, verbal, and interpersonal communication skills
• Problem-solving skills and ability to resolve discrepancies
• Strong organizational skills and the ability to manage multiple tasks
• Experience using NetSuite is a plus

Company Description

EPS Learning is a leading K–12 supplemental literacy and math curriculum company. Its suite of solutions includes many well-known, trusted and proven products like SPIREⓇ, Explode The CodeⓇ and Wordly WiseⓇ.

We are looking for team members who want to be part of addressing one of our nation’s most critical challenges. Fewer than a third of all students can read proficiently. Reading ability is a key driver of equity since only 20% of Hispanic students, and 16% of Black students can read proficiently by 4th grade.

You will be joining a high-paced, creative and fun team dedicated to making a difference in children’s lives and driving equity across our nation’s public schools.