• Provide omnichannel assistance to members and potential members by acquiring in-depth knowledge of all credit union departments, including online banking, payment options, debit card issues, etc. • Ability to create consistent positive member experiences through active listening, de-escalation skills, and knowledge of Connexus products/services/processes. • Maintain trust and integrity by ensuring members' information and transactions are held in confidence, safeguard members’ assets through strict adherence to risk mitigation procedures. • Ability to meet performance metrics - including but not limited to number of interactions with members, Quality Assurance, complete accurate case notes of member interactions and call history. • Initiate, lead or participate in organization and/or department projects that help achieve our organization’s vision. • Ability to find opportunities to build trusting relationships through individualized and best in class member support within an omnichannel experience by educating members on products and services. • Volunteering and offering assistance as needed while achieving daily metrics/expectations through well-defined multi-tasking skills. • Take initiative for your personal development and stay informed on current credit union processes/procedures. • Identify and render the best service possible to all members including the ability to interact with other departments within the organization to answer questions.