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Role Description

Minty is seeking a dynamic Client Success Manager to support our clients through a period of rapid growth, brand evolution, and product expansion. This individual will own the post-sale client relationship across Minty Business — our suite of B2B tools that drive online customer acquisition — and serve as a trusted advisor to ensure clients maximize value from the Minty ecosystem.

The Client Success Manager will oversee onboarding, account strategy, performance optimization, renewals, and ongoing client engagement. This role is critical to driving client satisfaction and retention, identifying growth opportunities, increasing product adoption, and ensuring coordinated, cross-functional execution to fuel long-term partnership success.

Responsibilities

• Responsible for the day-to-day management and communication across all assigned accounts
• Proactively provide value to your named accounts by identifying successful clients and solving additional challenges through thoughtful cross-sell opportunities that expand their impact.
• Excellent at client communication addressing FAQs regarding: billing, campaigns, performance, tagging optimizations, suppressions, etc.
• Demonstrate a deep understanding of Minty products and services to internal constituents as well as external clients and partners
• Ensure the timely delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of weekly/monthly/quarterly initiatives
• Assist with challenging client requests or issue escalations as needed
• Consistently report on key customer retention and revenue metrics while driving strategies that improve client outcomes, satisfaction, and long-term growth
• Work closely with other members of the Customer Success team to ensure all customer processes are optimized, documented, and running efficiently

Qualifications

• 1-3+ years of experience in a client facing role
• Experience in the eCommerce / Adtech / Martech industries preferred
• Foundational knowledge of e-commerce and marketing terms, a plus
• Preference and proven ability to work in a fully remote environment
• Proven track record of meeting and exceeding performance goals in demanding roles, including effectively balancing customer retention goals.
• An exemplary work ethic, a positive "get it done" attitude, and a relentless focus on results
• Quick to learn and self start
• Excellent written, verbal communication skills

Education

• Bachelor's degree in business related field

Benefits

• Great benefits - medical, dental, vision and more
• Flexible vacation designed to enable you to be your best
• 401K plan with company match
• Apple products provided to set up your home office
• Peer-to-peer micro bonus environment powered by Bonusly
• Performance appraisal & recognition system powered by 15Five
• Home internet reimbursement