• End-to-End Operational Ownership: Act as the single technical owner responsible for the operational success of critical cloud systems, defining System-Level Objectives (SLOs) and System-Level Indicators (SLIs). Work with other Staff and Principals Engineers to establish operational Infrastructure as Code (IaC) standards and best practices. • Cross-Functional Collaboration: Coordinate with development to ensure repeatable and reliable feature deployments into cloud environments using CI/CD pipelines and maintain infrastructure through IaC practices. • Ambiguity Navigation: Tackle vague and complex operational challenges by defining technical strategies and leading the team toward holistic, sustainable solutions. • Mentorship and Improvement: Elevate the operational maturity of the team through insightful reviews of operational runbooks, CI/CD pipelines, and automation scripts. Mentor operations engineers on troubleshooting, problem solving, and incident response. • Operational Execution: Focus on the health of critical systems, conducting root cause analysis (RCA) for major incidents and resolving complex, intermittent issues that span on-prem/cloud boundaries. • Active Operational Support: Participate in periodic help desk rotations and Tier 3 / Tier 4 on-call support, troubleshooting and resolving issues, fixing bugs and implementing solutions to enhance system reliability and performance. • CI/CD Development: Build automated delivery pipelines and develop internal self-service tools to enhance operational efficiency. • Stakeholder Collaboration: Work with product and development teams to define operational requirements and communicate system trade-offs effectively. • Demonstrated experience providing technical leadership, mentorship, and guidance to engineers, with the ability to influence team direction, operational practices, and outcomes. Prior or potential experience supporting people leadership responsibilities (such as onboarding, coaching, or performance feedback) is a plus.