• Collect, validate and analyze complex workforce data from multiple internal and external sources • Use sophisticated analytical techniques to identify trends, root causes, and actionable insights that support business decisions • Develop, update, and distribute recurring reports and dashboards on key workforce management metrics (e.g., staffing levels, forecast accuracy, schedule adherence, attrition, productivity) • Monitor key workforce metrics, investigating any unusual patterns, and following up to gather relevant context, ensuring timely identification and resolution of potential issues • Serve as a subject matter resource for workforce analytics within the team • Assist the Program Manager in managing and tracking projects, and providing status updates • Facilitate change management efforts related to workforce initiatives • Support the implementation of new tools, processes, or methodologies within the workforce management function • Prepare clear, visually engaging presentations and reports for internal stakeholders and leadership • Translate complex analytical findings into actionable business insights and recommendations • Work closely with Operations, Finance, and other cross-functional teams to gather data, support initiatives, and ensure alignment on workforce management objectives • Identify opportunities to streamline and optimize existing workforce management processes