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Role Description

This role plays a key role in assisting clients with loan applications, providing excellent customer service and supporting the Community Development Lenders.

• Assists the Community Development Lender in the collection and analysis of the consumer’s financial information.
• Assists the Community Development Lender in assessing the customer’s financial circumstances to determine whether the consumer and the property qualify for a particular loan.
• Reviews the loan application packages for completeness and accuracy.
• Under supervision of the Community Development Lender, identifies any missing items from the loan application package required for processing the loan application.
• Under supervision of the Community Development Lender, maintains regular contact with the consumer between application and closing to apprise them of the status of the application and gather any additional information as needed.
• Under supervision of the Community Development Lender, prepares any information requests, such as credit inquiries or address discrepancies, for review and signature by the consumer.
• Utilizes knowledge, training and experience to solicit, originate and facilitate the processing and closing of loan products and financing of residential real estate transactions on behalf of Southern’s customers.
• Serves as a liaison between the sales and operations teams, fine-tuning file details, structuring of loan, and confirming all system related entries are completed accurately to facilitate an efficient transition from sales to operations.
• Executes special projects & other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of experience in banking or lending with preference for mortgage lending or real estate experience.
• Must have or receive NMLS clearance.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with familiarity with mortgage software.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• High attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Professional demeanor, proactive, adaptable, and dependable.

Requirements

• Regularly required to sit, talk, and hear; reach with hands and arms; and occasionally stand and walk, stoop, kneel or crouch.
• May be required to lift or move up to 50 pounds occasionally.
• Regularly required to use computers, telephone, and other standard office equipment.

Benefits

• 401(k)/Roth plan with immediate eligibility and employer match up to 6%.
• Discounted rate on primary home mortgage.
• Credit and housing counseling as well as free financial education tools available to customers and employees.
• Two medical plans options – low-deductible PPO plan or HDHP with Health Savings Account.
• Dental and vision insurance.
• Employer paid life insurance, and short- and long-term disability coverage.
• Retirement plan with generous company match and employee stock purchase option.
• Voluntary life insurance options for employee, spouse, and children.
• Paid holidays and paid time off.
• Bonus plan.
• Opportunity for merit raises.
• Employee reward and recognition programs.
• Community service opportunities.