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Role Description

The Application Manager is responsible for the secure, stable, and efficient operation of the organization’s systems, with a primary focus on implementation and configuration, application upgrades, system security, and technical support. This role ensures the system environment meets business needs while maintaining security, compliance, performance, and user satisfaction.

• Manage security roles, permissions, and access controls.
• Implements and configures the system in alignment with strategic goals.
• Plan, coordinate, and execute system upgrades, patches, and feature releases.
• Supports technical support operations, including incident resolution and service requests.
• Maintains disaster recovery and service outage response plans.
• Maintain technical documentation for configurations, upgrades, and support procedures.
• Conduct regular audits and reviews of system access and configurations.
• Ensure compliance with internal policies and external regulations.
• Collaborate with functional teams to test and validate new functionality.
• Maintain upgrade documentation and change logs.
• Monitor system performance, uptime, and error logs.
• Maintain SLAs and drive continuous improvement in support processes.
• Coordinate with infrastructure teams to ensure failover readiness and data backup integrity.

Qualifications

• Bachelor's degree in information systems or a related field.
• 3+ years of experience administering enterprise applications.
• 3+ years of experience with enterprise system configuration and support.
• 3+ years of experience managing roles and security for enterprise applications.
• 3+ years of experience providing technical support for enterprise applications.

Requirements

• System security
• Customer Service
• Technical/Professional Knowledge and Skills
• Customer/Client Focus

Benefits

• Salaries for people entering this role typically fall between $81,800 and $95,800, commensurate with relevant experience and qualifications and in alignment with internal equity.
• This role is also eligible for performance pay based on organizational performance and goal attainment.
• Medical, dental, and vision plans.
• Disability and life insurance.
• Parenting benefits.
• Flexible spending account options.
• Generous vacation time.
• Referral bonuses.
• Professional development.
• 403(b) plan.
• IDEA may offer a relocation stipend to defray the cost of moving for this role, if applicable.