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Role Description

Provides a high level of service to meet company commitments and objectives to facilitate timely resolution of client accounts for assigned clients, while acting as a liaison between our claims representatives and our providers.

• Updates patient accounts with information received from hospitals and follow-up with Contact Specialist.
• Accesses client connections/computer system to obtain information required to update accounts.
• Monitors requests to ensure they do not age beyond day.
• Performs special projects or tasks as assigned.
• Assist IT in resolving access issues.

Qualifications

• High school diploma or equivalent required.
• Eagerness to learn new technologies and develop proficiency in internal applications.
• Strong computer navigation skills and experience using multiple software programs simultaneously to complete work.

Requirements

• Ability to communicate effectively and professionally both verbally and in writing.
• Demonstrated skill in providing a high level of customer service to external customers (clients) and internal customers (company departments).
• Demonstrated ability to work independently and follow-through on assignments with minimal direction.
• Knowledge of or ability to learn client and Operations processes and how they interact.
• Ability to produce accurate work while maintaining attention to detail.
• Skilled in organizing and setting priorities according to situational demands.
• Ability to work effectively under minimal supervision.
• Working knowledge of Excel and Word.
• Ability to gain proficiency in working with varied hospital databases.
• High level of attention to detail and be skilled in organizing and prioritizing work.

Benefits

• Paid training and incentive plans.
• Medical, dental, vision, and life insurance benefits available from the first day of employment.
• Excellent work/life balance.
• Employee Resource Groups build community and foster a culture of belonging and inclusion.
• 401(k) contributions matched.
• Career growth opportunities.
• 12 paid holidays and generous paid time off.

Work at Home Requirements

• A quiet, distraction-free environment to work from in your home.
• A secure internet connection is required.
• Home internet with speeds >20 Mbps for downloads and >10 Mbps for uploads.
• The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive.
• Must reside in the United States within one of the specified states.