• Serve as the strategic operational leader for FuzeRx's comprehensive digital pharmacy division • Provide executive oversight for warehouse and fulfillment centers, patient services, facilities, and workforce planning • Develop and execute comprehensive operational strategies that maximize revenue and profitability • Operate a safe, secure and compliant environment, aiming for highest regulatory compliance standards • Drive operational innovation to transform execution, scalability, and customer satisfaction • Provide executive leadership for all operational functions, including Fulfillment Operations, Facilities, Workforce Planning, Vendor Management, and Patient Services • Lead the development and implementation of unified processes and standards to ensure operational excellence across all locations • Create and maintain a differentiated customer experience that drives loyalty, satisfaction, and repeat business • Manage inventory levels and distribution processes • Drive staff development initiatives, including training, performance management, and talent acquisition • Monitor performance metrics and KPIs, including quality measures • Collaborate with Marketing, Product, and Finance to align operations with overall business strategies