• The Epic Patient Experience Analyst is responsible for the analysis, design, build, testing, implementation, and ongoing support of Epic Cheers. • Partner with operational, clinical, and IT stakeholders to gather requirements and translate access and patient engagement workflows into effective Epic configurations. • Supports Cheers Call Management, including call routing, scheduling, reporting, and contact center workflows. • Maintain deep functional knowledge of Epic Cheers and integrated systems, supports optimization and issue resolution, participates in projects and enhancements. • Train and mentor team members.