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Role Description

The Provider Development Manager is responsible for building and maintaining relationships with key business partners to achieve the organization’s growth objectives. This position will develop, implement, and operationalize partnerships with best-in-class service providers for Facility Management industry trades.

• Cultivate and lead partnerships with key providers, improve their service quality and scale the businesses
• Define and manage complex KPIs for our providers and gather feedback to operationalize improvements
• Build strong relationships with service providers, enabling you to be the eyes and ears of the ServiceChannel Marketplace programs
• Ideate on new ways to execute through existing processes and continuously find areas of opportunity to create efficiencies through new processes
• Assist providers with managing their ServiceChannel profile to ensure their services are accurate and up to date on an ongoing basis
• Develop understanding of how changing marketplace impacts engagement with our providers and adjust strategies to react to those changes
• Work with senior leadership as needed to outline value proposition, promote shared marketing strategies, meet growth targets
• Engage in other departmental initiatives to learn the entire business and contribute to the goals set by our executive team
• Work with SCM provider network development to find opportunities for innovation in our existing provider network and implement new guidelines or programs
• Assist in sophisticated analysis projects to optimize both growth planning, value and execution strategies: performance metrics, etc.
• Work closely with, and support, our client partners to ensure their provider network is meeting expectations

Qualifications

• 3+ years of experience in a facilities management role, specifically pertaining to provider development and management
• The energy and desire to build strong relationships and speak with service providers every day
• Willingness and desire to ask, learn, and engage with other team members in order to obtain cross-functional team excellence
• A demonstrated ability to provide support and guidance on fundamental computer applications and specific technical product questions, particularly in a fast-paced environment
• Strong attention to detail
• Ability to quickly learn new tasks, adapt to new processes, and learn software solutions
• A positive attitude to ensure service providers have the best possible experience working with ServiceChannel
• Ability to work independently at home with a strong record of attendance and punctuality
• Proficient in Excel

Benefits

• Competitive base pay
• Opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work

Company Description

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors.

• Trusted by more than 500 global brands like Cole Haan, Bloomin’ Brands, CVS Health, Louis Vuitton, Allbirds, and Under Armour
• Committed to creating a great product for our customers and a great work environment for our employees
• High growth, late-stage startup with fantastic product-market fit