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Role Description

• Provide service to annuity contract holders by responding to requests via written correspondence regarding their contract products and benefit plans
• Research and respond to requests and discuss options regarding various aspects of the contract, for example, policy provisions, values, basic procedures, etc.
• Process transactions and refer requests for other policy modifications to appropriate areas for processing
• Efficiently access multiple electronic systems to provide complete response
• Work diligently to enhance and strengthen the relationship between the customer and our insurance clients
• Support special campaigns as needed, or if solicited by the customer
• Perform responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and quality service skills

Qualifications

• High school diploma is required as minimum degree (diploma needs to be provided)
• 2 years of Life Insurance and Annuities experience is required
• Elite customer service experience is required
• Understanding of insurance products as well as administrative, claims, underwriting and marketing organizations is required

Requirements

• Employment is contingent upon successfully completing required background checks and drug screenings, as mandated by client onboarding requirements
• Candidates must be willing to comply with all such pre-employment screening processes, and employment is conditioned to successfully clearing all required checks
• Excellent oral & written communication skills
• Excellent listening skills and ability to articulate ideas
• Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of our clients
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers
• Strong organizational skills
• Demonstrated ability to manage stress
• Strong computer skills
• Ability to 'think out of the box' to generate innovative process improvements
• Strong math and analytical skills

Work Environment

• This position is fully remote within the United States only
• Home base, remote – laptop will be provided
• Training: 2-4 weeks; typically, 8-4:30/5pm EST; M-F
• Regular work shift: Monday – Friday, core business hours are 7:30am to 6pm EST (8 hours shift)
• Applicants must be legally authorized to work in the United States at the time of hire
• The company does not provide sponsorship and cannot consider candidates on work visas or requiring future sponsorship

Company Description

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.