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Role Description

ASL Video Remote Medical Interpreter assures smooth communication between Health Care Provider(s) and Deaf/Hard of Hearing Patients by providing accurate, culturally sensitive interpretation of all information.

• Adhere to the company quality policy and promote customer service by supporting our clients.
• Interpret between American Sign Language and English for hospitals, clinics, and medical facilities nationwide and some non-classroom, educational settings.
• Accurately and completely interprets conversations between providers and consumers.
• Establishes and maintains quality customer service and positive interaction with all users.
• Maintain strict confidentiality by HIPAA policies and standards.
• Maintain professionalism through appearance, attitude, and posture.
• Good customer service and problem-solving abilities.
• Ability to adjust to changing technologies and policies.
• Work effectively in a fast-paced, dynamic environment.
• Access to dedicated HIPAA-compliant office/workspace.
• Ensure accurate and culturally sensitive interpretation, conveying the nuances of ASL and spoken English, including specialized vocabulary.
• Other duties as assigned.

Qualifications

• High school diploma or GED
• CDI National certification (active and valid on RID/BEI website)
• Minimum of five years of remote medical interpreting experience
• Comfort working with ASL interpreters on-site and through VRI, and flexible with co-interpreting strategies
• Extensive knowledge of the NAD/RID Code of Professional Conduct and Deaf Culture ethics and standards of practice
• Familiarity with the Americans with Disabilities Act, as well as other state and federal laws applied to medical interpreting
• HIPAA Training for Business Associates certificate (completed within the last year)
• Medical terminology knowledge
• Exceptional customer service skills and interpersonal skills
• Documented fluency in English and American Sign Language
• Obtain a qualifying score on company medical interpreting assessment of Level 3 or higher (Professional Performance)
• Equal command of Medical/Educational and Social Service terminology in English and ASL
• Experience learning proprietary and used company software
• Critical thinking skills and a “teamwork mindset”

Requirements

• Must have a HIPAA Compliant Workspace (i.e., Chair, Desk, and a backdrop in color Chroma Blue)
• Use a professional backdrop of a Chroma Blue color that shall have no variations within the camera view
• Must have a dedicated high-speed, private, and secure internet connection: The device must be connected directly to the router via ethernet cable
• Minimum download speed 10 Mbps / Minimum upload speed 10 Mbps
• Headphones: Use a noise-cancelling, USB-wired headset with a built-in microphone (Note: Wireless/Bluetooth headphones unacceptable)
• Must have a Web Camera (i.e., USB video camera with integrated H.264 hardware or a built-in video camera with 720p or higher resolution)
• Dress code: Dress professionally and wear solid colors

Company Description

Equiti is an Equal Opportunity Employer Committed to creating a diverse and inclusive company culture. We do not discriminate against candidates and employees due to age, disability, sex, race, gender identity, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.

The Company is committed to making modifications to its hiring process to make it accessible for people with disabilities.