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Role Description

The Technical Writer is consistent, detail-oriented, and enjoys a collaborative environment while being able to work independently. This role develops, edits, and delivers high-quality content for external and internal communications. This position is part of a Communications team that serves the Colorado account and collaborates daily with internal and client stakeholders to ensure accurate, timely, and effective content delivery.

• Write, edit, and manage the development of multi-vendor stakeholder communications and provider communications on behalf of the Gainwell client, the Department of Health Care Policy & Financing (Colorado Medicaid).
• Partner with internal subject matter experts across Gainwell teams to gather information, assess communication needs, and develop clear, accurate communications.
• Manage the full content development lifecycle, including drafting, internal review, client approval, publication, and tracking for content edits.
• Develop strong working knowledge of Gainwell subsystems.
• Understand and anticipate the provider experience.
• Provide a high-touch, white-glove client experience by anticipating needs, adapting to client preferences, and maintaining high quality standards.
• Monitor for errors, escalate issues promptly to leadership, and recommend process improvements to prevent recurrence.
• Balance multiple priorities in an intermittently fast-paced environment.

Qualifications

• 5+ years of technical writing experience, preferably supporting healthcare, government, or regulated environments.
• Strong writing and editing skills with demonstrated experience managing review, approval, and stakeholder feedback processes.
• Project management experience strongly preferred, with ability to manage multiple deliverables and deadlines.
• Self-motivated and adaptable. Able to work independently and collaboratively within a team.
• Willingness and ability to learn complex subject matter to effectively collaborate with subject matter experts.

Requirements

• Writing sample required at a later stage in the application process.
• Available to meet the basic work schedule of Monday–Friday, 8:00 AM – 5:00 PM Mountain Time, with some extended hours as needed.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a reliable broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance.
• To test your internet speed, go to Google and search for “Internet Speed Test.”

Benefits

• The pay range for this position is $52,900.00 - $75,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
• All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
• We also have a variety of leadership and technical development academies to help build your skills and capabilities.