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Role Description

This role involves working with patients and clinics to provide financial assistance to make medications affordable for patients.

• Submit financial assistance applications for AON patients.
• Follow up on submitted PAP requests for updates.
• Assist patients with financial assistance through manufacturers and foundations.
• Follow up with patients through the entire assistance process and submit renewals when indicated.
• Incoming and outgoing calls/emails to patients; routing of calls to appropriate staff.
• Answer patient/clinic questions regarding delivery status, Rx updates, etc.
• SP follow-up to assure orders are being processed efficiently.
• Scheduling deliveries.
• Monitor daily activities and provide backup support where needed, including PA, SP follow-ups, BV, and claims adjudication as needed.
• Responsible for keeping up on all applicable training and education for maintenance of permit.
• Providing PAP training to new hires when required.
• Follow up daily to see which grants/foundations have available funds.

Qualifications

• High school diploma, GED or equivalent education is required.
• Minimum of two years’ experience in Retail/Specialty/Hospital Pharmacy as a Pharmacy Technician preferred; medical terminology and attention to detail required.
• Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management, and organizational skills.
• Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
• Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
• Strong customer focus with the ability to build an engaging culture of quality, performance effectiveness, and operational excellence.
• Effectively manages own time, conflicting priorities, self, stress, and professional development.
• Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
• Pharmacy technician registration with the Florida Dept of Health in good standing preferred.
• Valid state Driver’s License for travel to satellite offices and offsite meetings.

Requirements

• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
• Self-motivated and self-starter with the ability to work independently with limited supervision.
• Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.

Benefits

• Remote position.
• Pay range: $16.72 - $27.86.
• Standard work days/hours: Monday to Friday 8:00-5:30 will vary based on respective time zone.