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Role Description

This position is responsible for identifying and documenting issues, determining root causes, and outlining clear recommendations for resolution. The role collaborates closely with cross-functional teams and third-party vendors to ensure timely and accurate fixes that support business goals.

• Directs the research, discovery, collection, and interpretation of business requirements.
• Participates in the development and review of complex processes and procedures, workflow analytics, and reporting.
• Provides senior level consultation and communicates with clients and technology teams on business designs, problem solving, and business analysis to support project goals and objectives.
• Consults and recommends the frameworks, methodologies, and processes involved in business requirements traceability for business analysis teams.
• Independently mentors, leads, and coaches other associates to affect knowledge transfer.
• Oversees the development and maintenance of all applicable policy and procedure documentation.
• Translates business needs, processes, and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs.
• Leads multiple business analysis project management processes through planning, quality assurance, and effectiveness assessment.
• Provides direction for the successful deployment of projects.
• Drives the development, analysis, and distribution of complex reporting.

Qualifications

• Business Needs
• Business Processes
• Data Analytics
• Decision Making
• Management Reporting
• Prioritization
• Waterfall Model

Requirements

• 3+ years of relevant/direct industry experience.
• University/college degree preferred; in lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year
• Between 15 to 25 vacation days each year, depending on career level and years of service