• Support presales site activities, preliminary site visits, coordinating trial test supports / preparation • Prepare and give technical presentations to explain to customers how the products and services work • Work with the customers and Engineers to ensure the equipment meets the system requirements • Communicate with the sales team to understand consumer demands and offer sales support where necessary • Secure orders, guarantee product standards, and assure product delivery • Establish customer rapport and acceptance • Plan for modifications to products to meet consumer demands • Help clients to solve problems with product usage • Recommend new and improved products to the customers and explain how the equipment will be more cost-effective • Understand the complexity of a fast-paced technology business and works well in a matrix organization • Support presales activities, proposal generation, product position, solution offering, and responding to technical clarifications • Work closely with the Sales team to provide full presales assistance in support of the successful achievement of sales targets while adhering to cost of sales objectives • Participate in the completion of submitted SLA documents, bid coordination, prospect qualification, discovery and requirements gathering, product demonstrations, technical discussions, and design solution proposals • Participate in “relationship retention” CRM activities • Assist Partner Management in the identification and analysis of potential partnership opportunities and distribution channels • Monitor assigned account activities (e.g., trouble tickets, bill disputes, reports, collections) and follow up as necessary to research, facilitate, and ensure resolution