• conducts selling activities related to inbound calls within a care delivery setting • responsible for converting Medicare eligible callers to patients through telephonic conversations • proactively anticipate member needs and questions in order to provide guidance and stellar customer service • effectively describes services offered and sell prospective patients on the clinical care model • documents and modifies contact notes across multiple CRM systems as necessary to properly document interactions with prospects and patients • understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas • makes decisions regarding own work methods, occasionally in ambiguous situations • ensures that quality and productivity standards are maintained while working independently • follows established guidelines/procedures