Locus Robotics
One AMR Fleet. Total Warehouse Optimization.
Technical Support Engineer
Location
United States
Posted
15 hours ago
Salary
$40K - $90K / year
Bachelor Degree3 yrs expEnglishLinuxPython
Job Description
• Own the execution of software version upgrades and new release deployments.
• Manage and update SLAM-based maps, implementing changes to optimize robot navigation.
• Configure site-specific parameters to optimize robot performance for customer sites (aisle widths, flooring adjustments, and other environmental factors).
• Track, analyze, and report trends in support requests, bugs, and system failures to help drive long-term product improvements.
• Manage customer support tickets for tier 2 technical issues while providing superior customer support, ensuring a smooth experience for clients, vendors, and internal teams.
• Develop and maintain documentation, FAQs, and internal troubleshooting guides.
• Collaborate with cross-functional teams to diagnose and resolve complex system issues.
• Contribute to product/tool improvement by relaying customer feedback and field observations to design and engineering teams.
Job Requirements
- Bachelor’s Degree in Computer Science, Robotics (or a related discipline), or equivalent professional experience.
- 3+ years' experience demonstrating hands-on hardware and software troubleshooting skills.
- Strong foundational understanding of ROS, Python and/or C++ coding, and Linux environments.
- Ability to communicate technical/complex information both verbally and in writing.
- Proven experience balancing multiple tasks concurrently and responding to emergency situations effectively.
- Excellent written and verbal English communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization.
