• Provides strategic leadership for large-scale digital products that connect millions of residents to critical health and human services and benefits during a period of significant technology and experience transformation. • Partners closely with business, technology, and external stakeholders to define and execute a product roadmap that meets mandated requirements while improving operational efficiency and user outcomes. • Drive, refine, and execute a strategic product roadmap aligned with program mandates, business goals, and user needs. • Define product vision, key milestones, and success measures, ensuring alignment with organizational strategies and outcomes. • Lead cross-functional teams to research problems, evaluate opportunities and impacts, and execute implementation plans for new and enhanced products. • Facilitate the development of business, functional, and system requirements using interviews, workshops, document analysis, and process modeling. • Serve as a primary liaison between business stakeholders, IT teams, designers, data teams, and external vendors throughout the product lifecycle. • Translate policy and administrative objectives into effective digital product solutions that deliver measurable public value. • Oversee and coordinate vendor teams, ensuring delivery quality, alignment, and accountability across multiple partners. • Apply user research, analytics, and other data-driven insights to prioritize work and inform product decisions. • Develop, revise, and implement policies, procedures, and standards to improve quality, efficiency, and cost effectiveness. • Synthesize research, analysis, and findings into clear, actionable recommendations and executive-ready deliverables. • Support change management efforts and build capacity with stakeholders new to agile and user-centered design practices.