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Support Operations Manager

OperationsOperationsFull TimeRemoteTeam 11-50H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

49 days ago

Salary

$80K - $95K / year

3 yrs expEnglish

Job Description

• Own customer support + program operations end-to-end and oversee our support resources. • Bring structure, clarity, and scalability to a fast-expanding part of the business. • Strengthen customer support operations, working directly with school and district partners. • Build systems that enable flawless program execution, including workflows and escalation paths. • Serve as Incident Manager during customer-impacting issues. • Continuously improve the support experience as the company evolves.

Job Requirements

3-5+ years in customer support, customer operations, or education operations roles where you’ve built and improved systems
Exceptionally strong written & oral communication
High ownership — you proactively solve problems and only escalate when absolutely necessary
Experience — required: experience in K12, tutoring, edtech, or multi-stakeholder service environments
Scrappy problem-solver — you thrive in fast-changing environments and enjoy creating order from complexity
Process architect — you can turn messy workflows into clean, repeatable systems

Benefits

Excellent healthcare coverage - we cover 100% of certain health care plans for you and your family!
Access to 401k to help save for the future
Well-rounded wellness benefits including access to free and low cost mental health resources and support services
Fully remote work environment
Company-owned laptop
Flexible, Discretionary PTO: We offer flexible paid time off that allows employees to take time away as needed, subject to manager approval.